FAQ

We accept Visa, Mastercard, American Express, Discover, and PayPal. Sorry, no personal checks.

Simply return it and exchange it for the right one. See our Returns & Exchange Policy for details.

Our company hand crafts every single dress to offer you the best quality and fabrics on the market.

After your order is shipped, you will automatically receive an email from us with the tracking number. If, for some reason, you didn’t get an email, please check your spam folder and add clairesmoments@clairesmoments.com  to your safe sender list.

We do not have a physical catalog available. All of our products are available on our website.

We do not have a store.

100% of our products are hand crafted in Mexico.

The size chart provided shows when you need a different size than normal. We highly recommend following the size chart.

Yes, we can customize colors and sashes, it will be a special order.

It will be shipped from our warehouse in Prosper, Texas in a corrugated box. Our products will be in a zipped garment bag for better protection.

We can make it just for you! It will be a special order but in your size, color and other changes your need.

Sometimes something happens and you need to change or cancel your order. We totally understand and we are here to help. You have 24hrs to cancel without a restocking fee. This does not include special orders.

You can cancel, but all special orders have a 20% cancelation fee.

Once the delivery man drops off your return at our warehouse, your return will be processed within 5-7 business days. Claire’s Moments ready-to-be-spent gift card will be issued via email to the address used to place the original order.

All sale items are final and cannot be returned. But at least you got a great deal on that amazing item!

We sure do! You can purchase gift cards …..???

To use a Gift Card code or Store Credit code at check out, go to Step 3: Payment on the check out page. Click the link that says "Use A Gift Card.” Enter your code here and click APPLY GIFT CARD. You will either get a green successful notification or a red unsuccessful notification. If it is successful, you should see the amount deducted from your total under the Payment & Review section. If it is unsuccessful, double check that you entered your code correctly. Remember, codes are case-sensitive. If you are still having issues, please contact customer service at claire’smoments@clairesmoments.com

Yes, we have McAfee Secure which test and certifies daily to pass the “McAfee Secure” Security Scan. It helps address concerns about possible hacker access to confidential data, and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.